Refund and Cancellation Policy
Our Refund & Cancellation Policy outlines the terms for delegate cancellations, refunds, event postponements, and substitutions for conferences organised by Convora Global LLP.
Last Updated: 3 November 2026
Clear and Transparent Cancellation Terms
We understand that plans can change. Our policy explains cancellation deadlines, refund eligibility, and available options when an event is postponed or cancelled.
Refund & Cancellation Terms
1. Delegate Cancellations
- 30 or more calendar days before the event: Full refund, less any clearly disclosed administrative charges.
- 15–29 days before the event: 50% refund.
- 14 days or fewer before the event: No refund, except where required by applicable law.
2. Cancellation by the Organiser
If Convora Global LLP cancels an event, delegates will receive a full refund of registration fees. Independently booked travel and accommodation expenses are generally excluded, subject to applicable law.
3. Force Majeure and Postponement
In the event of unforeseen circumstances, Convora Global LLP may postpone or reschedule an event. Delegates will be informed of the available registration transfer or refund options, subject to applicable legal rights.
4. Refund Process
All cancellation and refund requests must be submitted in writing to registrations@convoraglobal.com. Approved refunds are generally processed within 15 working days.
5. Non-Refundable Charges
Clearly disclosed administrative or processing fees may be non-refundable where legally permitted. Sponsorship and exhibition cancellations are governed by separate written agreements.
6. Delegate Substitutions
Delegate substitutions may be requested at least 7 days before the event and are subject to organiser approval.